REFUND POLICY

Refund Policy

We want you to be completely satisfied with your protein bar and protein powder purchases from Grynd Nutrition! If for any reason you're not happy, we offer a straightforward refund policy.

Eligibility for Refunds

To be eligible for a refund, please note the following:

  • Time Limit: You must request a refund within 10 days of your purchase date.

  • Product Condition:

    • Unopened Products: For a full refund, protein bars and protein powders must be returned in their original, unopened packaging, with seals intact.

    • Opened Products: We understand that sometimes you need to try a product to know if it's right for you. If you've opened a single protein bar or a tub of protein powder and are not satisfied with the taste or quality, we offer a partial refund or store credit, provided the majority of the product remains unused. Please contact us to discuss your specific situation.

  • Proof of Purchase: A valid receipt or order number is required for all refunds.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our customer service team at gryndnutrition@gmail.com or try the chat icon.

  2. Provide Information: In your email or call, please include:

    • Your full name

    • Your order number

    • The name of the product(s) you wish to return

    • The reason for your refund request

  3. Return Shipping:

    • If your product is unopened and eligible for a full refund, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service.

    • For opened products or cases where the product was defective or incorrect, we may provide a pre-paid return label or arrange for pickup. This will be determined on a case-by-case basis.

Processing Your Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

  • Partial Refunds/Store Credit: For approved partial refunds or store credit, we will contact you with the details of your credit.

Non-Refundable Items

Please note that the following items are non-refundable:

  • Gift cards

  • Products purchased from unauthorized resellers

Damaged or Incorrect Orders

If you receive a damaged product or the wrong item, please contact us immediately within 5 days of receiving your order. We will arrange for a replacement or a full refund at no additional cost to you.

 

 

If you have any questions about our refund policy, please don't hesitate to contact us! We're here to help.